Finally, our phone and internet service is restored. I'm celebrating at last! Here's the rest of the story:
The ATT repairman that came out today must have been part of their "A" team because...unlike the first guy who came on Friday...this guy knew what he was doing. The first thing he did was replace our "ini" box...where the phone line comes into the house. It had corroded. When that didn't fix the problem, he went on a search mission and ultimately found a short in one of our jack outlets. When that got corrected, phone service happened. He then proceeded to restore my internet service...saving me about $80 for a new modem AND having to call tech support. And oh yeah...he said his print out showed we have the maintenance plan, so there would be no charge for either visit. I didn't know that...nice surprise!
To ATT's credit, a quality control representative came to the door later to see if all was now OK. She seemed empathetic as she listened to my tale of woe and she acknowledged the problems that seem to be inherent in their being "big" and "complex". Having worked for Miami-Dade County, I recognized the look in her eye and the tone of her voice as she apologized.
I don't know if I'm going to keep local phone service with ATT or not, but today's team has at least left them in a viable position.
Congrats, glad it all worked out. A rare thing in this time.
Posted by: Rob | November 10, 2009 at 03:13 PM
Good! (No photo today, but I've been away so long that many of them are newtome...LOVE the one below of the window.
Posted by: Birdlady | November 10, 2009 at 04:05 PM
marvelous - baskets in the window so provocative in a quiet way sandy
Posted by: sandy | November 11, 2009 at 08:48 AM
Glad everything has worked out for you, finally! Yay!
Paz
Posted by: Paz | November 11, 2009 at 09:42 AM
Good news for you. We always stayed with ATT until this past year. We were always perfectly satisfying with ATT but we needed to do some simplifying and streamlining and the phone service was one of the changes. Now our phone service, cable, and internet are all bundled together with Charter. There have been no problems and Charter always gave us good service on cable and internet. We figured the phone service would be no different. So far, so good.
Posted by: annie | November 13, 2009 at 09:43 AM