My car's 30,000 mile service is due. Now I generally get my oil changes somewhere other than dealerships, but at the "major" milestones, I think about going to the birth-parent... Toyota. So today I made a call to set up an appointment.
I looked up the nearest Toyota dealer's website and saw that they charged $270 for the 30K service. Above it was the 15K service at $70. From what I could see there wasn't much difference between them, so I called to get clear. Surely they'd tell me something that would make sense of it. But they didn't. First I spoke with a young woman who obviously was just there to answer the phone. When I asked what was done at 30K that isn't done at 15K to warrant paying an additional $200 I could hear her ask a guy who told her: "we do a lot more stuff". I laughed and said "I figured that...but what is the extra stuff?" I get passed to the man who tells me that the only difference between the two are that (1) they change my air filter and (2) they balance my tires. What??? They're kidding right? I mean, for $200 shouldn't they take apart my engine and put it back together or something? Nope. They weren't kidding. That was just the way it was.
I hung up and called Toyota about this price gouging. While voicing my complaint I was assured that the only thing that's required to be done to keep the warranty good was changing the oil and rotating the tires. The rest is up to me and, of course, can be done anywhere. Imagine that. I knew I could do it anywhere, but thought it had to be done as called for.
I ended up taking my car to the local Chrysler dealership here in Floyd and found out they'd do everything on the 30K list for less than $65. Let's see: $270 plus tax at Toyota vs $65 including tax at the Floyd dealer? Hmm. I'll never, ever go to Toyota service again...unless it's work done under warranty!
Post NoteHere's a similar story: Judy needs to get her car's headliner replaced. She got a price to do it in Florida: $850. Needless to say she's still driving around with it duct-taped up. She thought to see what it would cost to have it done up here. Anybody wanna guess? $250. We're going Wednesday.