By definition, hospitals are not places we want to frequent. Thankfully, most of the times I've been in them has been as a visitor...and even those times have been relatively few.
A few years ago though, while at work in Miami, I did have an occasion to be a hospital patient. And that's the PERFECT word for it...because you have to be so doggone patient!
Here's what I mean:
While talking with my supervisor in a morning meeting, I began to feel a sharp and stabbing pain in my chest. I wasn't sure what to make of it, but my supervisor decided it could be a heart attack. I was driven to the nearest hospital. In hindsight, I'm not sure why she didn't call Fire Rescue, but I sure wish she had. It would have expedited things at least a little. 
As it was, we sat and sat and sat in the ER waiting room. No one seemed to care that I MIGHT have needed urgent care. I'm thinking it would be nice to at least get some vitals checked out! I guess, though, as long as I wasn't emulating Fred Sanford, I was at the back of the line.
Finally...some hours later...my name was called. At last! But wait, I only got as far as a triage room. Well, I figured...first things first. But it was soon apparent that there was a problem. The woman attending to me couldn't speak English. Oh my. She opted to use visual aids...like personally lifting my shirt and bra up... in order to listen to my heart? I'm still not sure what happened there. She took my pulse, took my temperature and wrote up a chart. Then, back I went to the ER waiting room.
More waiting.
Eventually, I made it back to the actual ER. I was put in a little cubby and some initial work was done to get me settled. Then...you guessed it...
More waiting.
I lied there for hours waiting for a cardiologist to see me and authorize either release or admittance. There wasn't even a TV to pacify me. I just stared at the ceiling tiles and the people passing by until Judy arrived.
At about 8 p.m. (I had arrived sometime around 10 a.m.) I was officially admitted. They wanted to run some tests and up to a room I went.
The room. I'll never forget it. It looked like it hadn't been remodeled or updated since the 1960s. The woman in the next bed sounded like she was dying, and she was watching Spanish language novelas (soap operas) on television. My TV was broken, so I got to listen to them too.
Not having anything else to do, I turned my thoughts to food. I hadn't eaten since breakfast and realized I was plenty hungry. "When's dinner?", I asked. "Already delivered and picked up" was the answer. They gave me a container of milk and some crackers to hold me over until breakfast. Nice.
Soon, sleep came, but throughout the night staff came in to take EKGs. Each time it was a comedy of errors as the nurses or aides (I don't know which) worked on getting me all hooked up. One time, I even had to tell them how to apply the pads. Now that was reassuring!
My wonderland adventure continued the next day. It was test time...many of them...and I got wheeled about from one to the next. The timing was lousy: I was out of the room for the delivery of every meal. When I'd return to the room, I'd find my food sitting there...cold.
By mid-afternoon I was very hungry and I was panicking that I'd have to spend another day in this place. My tests were over, but the cardiologist hadn't come to read/assess them. And it was Friday. If he didn't come today, I thought, he probably wouldn't come until Monday. Oh no!!!!!!!
Judy returned in time to start being a constant presence and advocate. She brought food too. It was close, but the story ends happily. The cardiologist came, the results of all tests were negative (turns out I had had a bad episode of acid reflux), and I was released (eventually).
Bad as my hospital experience was, it pales by comparison to the experiences of others...like a friend of mine who went into a hospital for routine by-pass surgery and ended up with a staph infection that nearly killed her. She still lives with the effects of it...her life forever changed. I got away easy.
And yet, despite all that goes wrong...despite all the frustration with what goes on for reasons known and unknown...I still believe that more good care than bad takes place in hospitals, and I honor the caregivers who try their best to do difficult work under difficult circumstances.
I do have one request...one that I know the nurses out there will hate me for...but do you think we can get nurses back in white uniforms and hats like they used to wear? Casual wear with colors is fun...and I'm sure more comfortable...but there was something reassuring about the sterile looking get-up, don't you think?

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